Cancellation and Refund Policy
Cancellation Policy:
Albany Creek Excelsior Football Club follows a stringent cancellation policies related to services and merchandise we provide.
1. There is no cancellation permissible for merchandise which is ordered via the Albany Creek Excelsior Football Club.
2. There is no cancellation permissible for individuals or teams that register toplay five a side.
3. There is no cancellation permissible for any teams that register to play in carnivals.
4. Cancellation requests associated with the registration of a player (including a kindy player and a regular season player, but excluding a 5 aside player), received after 7 days from the date of payment will be handled in the following manner:
• Where the Cancellation Request is received in writing by the Club Secretary within 14 days after online payment, the player shall receive full refund, less a $50 administration fee.
• Where the Cancellation Request is received in writing by the Club Secretary after 14 days and within 42 days after payment date the following will apply:-
i. If playing competition has not yet commenced for the players age group/team, the registration fees are paid in full, and the registration form has not yet been submitted to Football Brisbane, the player shall receive full refund, less a $100 administration fee.
ii. If the playing competition has not yet commenced for the players age group/team, the registration fees are paid in full, and the registration form has been submitted to Football Brisbane, the player shall receive a refund of the Albany Creek Excelsior Football Club portion of the registration fee paid, less a $100 administration fee in the first instance. The player will be provided with a “Cancellation of Amateur Registration form” to complete and return to the Club Secretary. The form will be signed by the Club Secretary and forwarded to Football Brisbane.
Recovery of The Football Brisbane component of the Fees will be the responsibility of the Player/Parent.
No refunds will be granted where the Cancellation Request is received in writing by the Club Secretary 42 days or more after the date of payment.
Cancellation requests for the programs and services we provide need to be directed to:
The Club Secretary
PO Box 363
Albany Creek QLD 4035
Brisbane,
Australia
Cancellation requests must contain all the necessary registration information including reasons associated with the cancellation, the credit card type, name, number and expiry date as they appear on the credit card that was used to make the original transaction.
Refund Policy:
Refunds as permitted under the terms of the cancellation policy will be made by Albany Creek Excelsior Football Club within 30 days of the request being received by The Club Secretary. All refunds will be credited back to the original credit card used for the transaction. Albany Creek Excelsior Football Club does not accept any responsibilities for delays that occur if the incorrect credit card information is received by the Club Secretary as part of the Cancellation Request.